All about TPS

Escalate the ticket to the tech support team, providing them with the below details. They will be able to investigate the issue further and provide the necessary assistance to unlock the device.

• Tablet Serial number

• When was the tablet working properly for the user

• Any changes made in the tablet that might have caused the issue

• School contact person details for further callbacks if needed.

The Settings button is not visible in the TPS enabled Tab. How do I open the settings button?

• Swipe down on the TPS dashboard screen to access the Notification shade.

• To fully extend the Quick action menu inside the Notification shade, swipe down again over the menu.

• Look for the Settings option (⛭) in the Quick access menu.

• For M7 (Android 11) & M8 (Android 10) tablets, the Settings option is available at the bottom right corner of the Quick action menu.

• For M7 (Android 9) tablets, the Settings option is located at the top right corner of the Quick action menu.

How to ensure that user has the latest TPS configuration installed on their Tablets?

OR

Default software (such as Teacher App, Drive, Chrome, etc) is missing from the user’s TPS-enabled tablets. How to solve such issues?

• Ensure that the user's tablet is connected to a stable internet connection. It is recommended to use the LEAD AP, but the user can also use their own internet connection.

• On the TPS dashboard screen, look for the three vertical dots symbol (⠇) located at the top right corner.

• Tap on the three vertical dots symbol to open the options menu.

• From the options menu, select the "Update Configuration" option (refer to Image #1).

• After selecting the "Update Configuration" option, the Teacher App will start updating with the latest configuration and install any missing applications (refer to Image #2).

 have recently changed some settings from the Android settings such as Clearing app data or formatting SD card. Now Teacher App is working weirdly. How can I solve the problem?

In TPS-enabled tablets, making configuration changes will have some impact on the already permissions. Once the changes are done, please do Update Configuration for the mentioned tablet after connecting it to a stable internet connection.

Can I Uninstall already installed software from a TPS-enabled tablet?

No, it is not possible to uninstall any software from a TPS-enabled tablet. The TPS system blocks the uninstallation of software to ensure the smooth functioning of the tablet and to prevent any disruption in the teacher's ability to teach students.

The software uninstallation option is also blocked from the App Settings menu in the Android settings page. This restriction is in place to maintain the integrity of the TPS system and prevent any unintended consequences.

If there is a need to uninstall any software from the tablet, such requests should be escalated to the Tech Support team. They will be able to assess the situation, provide appropriate guidance, and assist with any necessary uninstallation procedures.

What are the default application (recommended apps) for the TPS enabled tablets?

The M7 & M8 tablets have different usage & configuration. Hence the default application list is also different

Recommended applications for M7 tablet:

• Teacher App

• Power point

• Anydesk

• Chrome

• Google Drive

• Gmail

• Google Home

• Camera

• Calulator

• File Manager

• Youtube

• Whatsapp

• Volume booster (Only for Andoird 10 and above)

Recommended applications for M8 tablet:

• All M7 tablet applications

• Tux Paint

• XGimp

• Collabora Office

• Acode

• Scratch

• ScratchJr

• MIT companion app

• Gcompris

• Pydroid 3

• Hacker’s Keyboard

• HTML editor

What to do if TPS enabled TV is showing device locked error?

• Even when the TPS is locked, the Kindlink (casting) application remains accessible for Teacher App casting.

• Open the Kindlink application on the TV.

• Use the Teacher App to cast the Teacher App screen to the TV. This casting action will unblock the TV

Note- Please ensure that both the Teacher's login ID and the school are active in the Nucleus system before attempting to start the casting process.

Good to know information and important link

1. Stop using the "MDM" word in written or oral communication. Use TPS for tab or TPS for TV instead.
   
   
2. For any TPS-related issues, requests, and queries, Tech Support is the sole team that can support them.
   
   
3. Factory reset & the Developer options are disabled in the TPS-enabled tabs & TVs. However, the Cust support team should not try to do it for any troubleshooting steps.
1. If the team receives any requests related to the performance of the tab or TV, they should suggest user to perform the tab or TV and also suggest restarting them at least twice a week.
2. If performance issue with a particular app (including TA), the customer support team can clear app data and reconfigure the app
   
   
4. Below are the links for IMP TPS-related documents. The first 2 documents are very IMP. 3rd & 4th documents are just for your reference (good to know)
1.  TPS guide for Customer Support
   https://docs.google.com/document/d/1e1zyFLimkuzd7-3RUHM5Ckh17kpZd4vTv0FJ-ZRkBiA/
2. LEAD TPS Introduction guide
   https://docs.google.com/presentation/d/1Ft68w_23lYNfr1EZIzg6I8nrMGCPDHis4F8pvnmeOq4
3. TV TPS installation guide (FYI)
   https://docs.google.com/presentation/d/1ueCLU3kq8r6uuZCoP1B6_IklGXau4OvdqIGgrz-yWno
4. TAB TPS Installation guide (FYI)
   https://docs.google.com/presentation/d/1LYG-oEzz6vKPk8ERXr8jZov6orjJSGhbwWC10cB5JfU/
   
   
5. If a school requests to install TPS in one or many of their devices (tab/TV), please escalate it to tech support. The tech team will decide next action case-by-case basis until further communication.