Process to update the existing student number or add an extra number
Things to capture for phone number update for student on Nucleus
If any parent calls for updating the phone number on the Nucleus please follow below steps:
Capture student existing phone number and search in the manage user to find the school details also probe user if the previous phone number was his own number or someone else's phone number and capture the response.
Please ensure to mention accurate reason for the phone number update in the ticket.