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Speed Labs LEAD Spocs

Speed Labs LEAD Spocs details and SOP

For any speedlab related issue, please redirect it to AA.
As the AA has been given the steps for basic troubleshoot.
Any speedlab ticket can only be escalated to L1 if it is raised by the AA/AM

Going forward all the issues for Foundation Program should be escalated through below escalation matrix to ensure faster resolution and proper tracking. 

Parent / Student → Teacher → Principal / Coordinator / KDM → Academic Excellence Manager (AEM) → SpeEdLabs Central Team

Action Item Entity SPOC Name Mobile No. Email ID Escalation (Level 1 & 2)
Issue with the App SpeedLabs Rohan Anigolkar 8788002128 rohan.anigolkar@speedlabs.in Manish Rai | 9825944531 | manish.rai@leadschool.in
  LEAD Kanav Mehta 9899499693 kanav.mehta@leadschool.in Manish Rai | 9825944531 | manish.rai@leadschool.in
Issue with Implementation SpeedLabs Kuldeep Meena 7738994102 kuldeep@speedlabs.in Manish Rai | 9825944531 | manish.rai@leadschool.in
  LEAD (North, East, West) Aditi Rattan 8976743640 aditi.rattan@leadschool.in Manish Rai | 9825944531 | manish.rai@leadschool.in
  LEAD (South) Seetha Lakshmi 8976768642 seethalakshmi.kb@leadschool.in Manish Rai | 9825944531 | manish.rai@leadschool.in
  LEAD (Central) Kanav Mehta 9899499693 kanav.mehta@leadschool.in Manish Rai | 9825944531 | manish.rai@leadschool.in
SPOC to resolve SpeedLabs Issues LEAD Kanav Mehta 9899499693 kanav.mehta@leadschool.in Manish Rai | 9825944531 | manish.rai@leadschool.in