Speed Labs LEAD Spocs
Speed Labs LEAD Spocs details and SOP
For any speedlab related issue, please redirect it to AA.
As the AA has been given the steps for basic troubleshoot.
Any speedlab ticket can only be escalated to L1 if it is raised by the AA/AM
Going forward all the issues for Foundation Program should be escalated through below escalation matrix to ensure faster resolution and proper tracking.
Parent / Student → Teacher → Principal / Coordinator / KDM → Academic Excellence Manager (AEM) → SpeEdLabs Central Team
| Action Item | Entity | SPOC Name | Mobile No. | Email ID | Escalation (Level 1 & 2) |
| Issue with the App | SpeedLabs | Rohan Anigolkar | 8788002128 | rohan.anigolkar@speedlabs.in | Manish Rai | 9825944531 | manish.rai@leadschool.in |
| LEAD | Kanav Mehta | 9899499693 | kanav.mehta@leadschool.in | Manish Rai | 9825944531 | manish.rai@leadschool.in | |
| Issue with Implementation | SpeedLabs | Kuldeep Meena | 7738994102 | kuldeep@speedlabs.in | Manish Rai | 9825944531 | manish.rai@leadschool.in |
| LEAD (North, East, West) | Aditi Rattan | 8976743640 | aditi.rattan@leadschool.in | Manish Rai | 9825944531 | manish.rai@leadschool.in | |
| LEAD (South) | Seetha Lakshmi | 8976768642 | seethalakshmi.kb@leadschool.in | Manish Rai | 9825944531 | manish.rai@leadschool.in | |
| LEAD (Central) | Kanav Mehta | 9899499693 | kanav.mehta@leadschool.in | Manish Rai | 9825944531 | manish.rai@leadschool.in | |
| SPOC to resolve SpeedLabs Issues | LEAD | Kanav Mehta | 9899499693 | kanav.mehta@leadschool.in | Manish Rai | 9825944531 | manish.rai@leadschool.in |